Customer Support Executive

Organizational Profile:
Signior PureBima Insurance Brokers Pvt Ltd (www.purebima.com) is a new generation innovative tech based insurance broking firms established under the guidelines of IRDA ( Insurance Regulatory and Development Authority of India) granted with license no 972 under the category Direct (Life and General) Brokers providing full spectrum of insurance advisory and placement services to both corporate and retail clients. The company has a strong network presence with Head oAice situated at Noida and presence representatives in states like Delhi/NCR, Haryana, Punjab, UP, Uttarakhand, Bihar, WB, Rajasthan. The organization is well stared its journey with tagline “ Kadam Bharose ka” to cater its services and expertise to the Indian insurance markets and well managed under the guidance and mentorship of experienced professionals.

Responsibilities as Customer Service Executive ( Outbound TeleCalling):

 Conduct outbound calls to retail/corporate customers on leads/information provided of various insurance products (motor/health & others) and organizational promotions .

 Scheduling appointments for Sales teams by calling outbound customers/corporate clients.

 Solving client queries and communicating with them on the insurance products and services .

 Meeting of the monthly/quarterly sales targets/meeting setup targets in line up with the organization.

 Maintaining the leads database of the prospective customer’s calls and communication on regular basis.

 Support the sales team as and when required with best knowledge available.

 Follow-up regularly with customers to collect any pending documents and update them on their application/policy status.

 Ensure a positive customer experience that aligns with the organizational policy.

 Strong commitment to learning and professional development and be open to feedback and constructive positive criticism

 To be updated on the latest insurance industry trends, products and regulatory challenges

 To ensure proper adherence to IRDA guidelines and company policies as regulated.

 Excellent communication , interpersonal and problem solving skills

Qualification Requirements

 10+2/Graduates/Post-Graduates in any specialization

 0-2 years of experience in customer service, telesales, preferably in insurance or BFSI

 Good and eAicient communication skills in English, Hindi

 Comfortable with outbound calling targets and regular follow-ups

 Basic understanding of insurance products like motor/health and documentation .

 Strong attention to the detailed listening and ability to handle multiple clients queries/cases eAiciently .

 Knowledge in Microsoft OAice  Good negotiation skills and voice modulation

 Organised and smart working individual

 Good customer understanding skills

Preferred Profile:

Customer Service Executive ( Outbound TeleCalling) (Female) We are looking for female candidates - young, energetic with a passion for sales/marketing along desire to provide positive customer experience and for achieving aspirational targets.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

Speak with the employer
+91 7982263560