Customer Support Executive

SRM Institute Of Science And Technology

0 - 3 years

2 - 3 Lacs

chengalpattu

Posted:8 hours ago| Platform:

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Skills Required

customer support malayalam hindi

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Greet and assist walk-in students, parents, and visitors in a courteous and professional manner.
Handle incoming calls, emails, and chat inquiries, providing prompt and accurate responses.
Provide detailed information about the institutes courses, admissions process, fees, and schedules.
Coordinate with academic and administrative departments to resolve student queries.
Maintain and update student records in the CRM or database.
Follow up with prospective students for admissions and document completion.
Handle complaints or concerns and escalate them appropriately when needed.
Support in organizing student orientation programs, events, and workshops.
Ensure reception or front-office area is well-maintained and organized.
Prepare daily/weekly reports on inquiries, admissions, and feedback received.

Preferred candidate profile

Freshers / Experienced
Graduation UG / PG
Should have good communication skills
Basic knowledge on MS Office
Multilingual is added advantage

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