Customer Support Executive (Outbound US Sales Process)

Company: InteleCorp Software (I) Pvt Ltd Location: Navi Mumbai Company Brief: InteleCorp Software is a technology-driven custom software solutions provider specializing in the e-commerce sector. We are looking for candidates who can contribute to customer satisfaction and dynamic business solutions. Job Summary: We are in search of a seasoned Customer Support Executive experienced in outbound sales within the U.S. market. The role involves not just customer service but primarily focuses on sales activities. Performance-based incentives are a significant part of the compensation structure. Responsibilities: · Outbound Sales: Conduct outbound calls targeting potential customers, focusing on sales targets in the U.S. market. · Customer Service: Deliver outstanding customer service by resolving queries and addressing issues effectively. · Opportunity Conversion: Turn lost opportunities into leads by reconnecting and offering alternative solutions. · Referral Sales: Encourage and facilitate sales through customer referrals, offering incentives to customers who bring in additional business. · Team Collaboration: Collaborate with other internal departments to optimize the customer experience. · Performance Metrics: Maintain high levels of performance, meeting or exceeding set metrics. · Shift Management: Willingness to work in rotating shifts covering the US/UK/Australia time zones. Requirements: · Fluent in English (English Medium Primary Education preferred). Experience: · A minimum of 1 to 2 years in a U.S. outbound sales process is mandatory. Skills: · Communication: Excellent soft language skills, having undergone Voice and Accent Neutralization (VNA) training. · Sales Qualities: Candidate must be persuasive yet unobtrusive, able to engage customers with a balance of assertiveness and tact. · Technical Skills: Basic understanding of Excel and prior experience working with a CRM are essential. · Shift Flexibility: Ability to work in rotating shifts for the US/UK/Australia markets. Location Requirements: Location: Must be located in Navi Mumbai or willing to relocate. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹40,109.50 per month Benefits: Flexible schedule Provident Fund Schedule: Rotational shift US shift Experience: total work: 1 year (Preferred) Work Location: In person