Customer Support Executive (Optus Process)

1 years

0 Lacs

thane maharashtra india

Posted:1 month ago| Platform: Linkedin logo

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Skills Required

support resolve service compliance

Work Mode

On-site

Job Type

Full Time

Job Description

### ✅ Key Responsibilities:


* Handle inbound/outbound customer queries for Optus process.

* Provide accurate information and resolve customer issues within SLA.

* Ensure high levels of customer satisfaction and service quality.

* Follow compliance and process guidelines during interactions.

* Work effectively in a team-oriented environment.


### ✅ Eligibility Criteria:


* **Education:** Graduate (mandatory).

* **Experience:**

* Minimum **6 months in BPO** (International or Domestic process).

* **Graduates with 1+ years BPO experience** eligible for higher package.

* **Shifts:** Rotational shifts (including night).

* **Week Off:** 1 Rotational Off (5 days working).

* **Location Preference:** Candidates comfortable working from Thane.

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