Customer Support Executive (Night shift)

As an International Customer Support Executive at our company, you will be a crucial part of the team that handles queries from global customers. Your main responsibilities will include: - Handling inbound and outbound customer interactions across multiple international regions through voice, email, and chat platforms. - Resolving customer issues efficiently while maintaining a professional and empathetic approach. - Escalating complex issues to higher levels when necessary. - Maintaining accurate records of customer interactions in CRM systems. - Meeting performance metrics related to customer satisfaction, response time, and quality standards. - Collaborating with team members and support managers to continuously improve service delivery. To excel in this role, you should have the following qualifications: - Graduate or undergraduate with excellent communication skills in English (verbal & written). - Prior experience in International BPO/Customer Support is preferred, but freshers with excellent English can also apply. - Comfortable with rotational shifts and a 24/7 work environment. - Strong problem-solving and multitasking abilities. - Good computer literacy and knowledge of MS Office / CRM tools. This position offers full-time, permanent employment and is open to freshers as well. If you are a Higher Secondary (12th Pass) graduate with at least 1 year of customer support experience and proficiency in English, we encourage you to apply. Please note that the work location for this role is in Gurgaon, Haryana. If you are excited about working in a dynamic and customer-centric environment, we look forward to hearing from you.,