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Customer support executive

Customer support executive

My Taxi India

0 - 3 years

1 - 4 Lacs

Gurugram

Posted:19 hours ago| Platform:

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Skills Required

Interpersonal skills Database Customer Support Executive Research

Work Mode

Work from Office

Job Type

Full Time

Job Description

Determines requirements by working with customers.

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

Maintains call center database by entering information

Skills:

Excellent communication skills
Strong interpersonal skills
Ability to understand clients needs and present solutions
Understanding of market and product

Educational Qualifications:

Graduation & Fresher, Work exp. preferred

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Customer support executive