Customer Support Executive

As a Customer Support Executive at Minimalist, you will play a crucial role in ensuring exceptional customer service and satisfaction. You will be responsible for promptly responding to customer inquiries through various channels such as phone, email, and live chat, demonstrating professionalism and efficiency in your interactions. Your main duties will include resolving customer complaints and issues effectively, providing detailed product information to customers, and escalating complex problems to the relevant departments for further assistance. Your role will require you to maintain accurate records of customer interactions, transactions, and feedback, enabling you to identify trends and suggest improvements to enhance the overall customer experience. Building and nurturing positive relationships with customers will be a key aspect of your responsibilities, as well as staying informed about the company's products and policies to provide accurate information and assistance. To excel in this role, you should possess a Bachelor's degree or relevant work experience, preferably in skincare, cosmetics, or a related field. Previous experience in customer support or a similar role is essential, along with a proven track record of delivering exceptional service to customers. Strong communication skills, both verbal and written, are crucial, as well as effective problem-solving abilities and the capacity to handle challenging customer situations with empathy and patience. If you are passionate about providing top-notch customer support, have a keen interest in skincare, and thrive in a dynamic and customer-centric environment, we welcome you to join our team at Minimalist and contribute to our mission of empowering consumers with knowledge and transparency in skincare.,