Customer Support Executive

Roles & Responsibilities

• To converse with all our clients across the globe using the highest standard of English

• To achieve KPI and targets set by Team Manager

• To ensure that each customer receives a high quality experience of professional service

thus achieving your call quality targets

• To ensure that all necessary administrative work is completed accurately and promptly

on each call thus achieving your error rate target.

• To ensure that you always aim to exceed set targets on projects converting as many dials

into verifiedss

• To maximize productive phone time while working in the call centre, through achieving

a calls per productive hour target

• To maximize productive phone time while working in the call centre, through achieving

verified calls per productive hour target (certain projects)

• To apply your skills with the enthusiasm needed to achieve the above targets

• To apply your skills when necessary to bring the product to life to the client and promote

the benefits of the project

• Understand and work towards the Call Centre and Merits business objectives

• To support your team at all times in order to achieve team targets by demonstrating the

appropriate interpersonal behaviors

• To ensure you meet the schedule adherence target by being available to make/take calls

when expected

Qualification

• Minimum Qualification – UG and above (Non – Engineering Graduates only