Customer Support Executive

Customer Support Executive – Material Depot

Company Introduction

is building the Ultimate Home Decor Destination - redefining how India shops for interiors - tiles, laminates, wall decor, and more. Our online catalogue enables us to understand design trends in real time and work directly with manufacturers to launch new collections at speed. Trusted by 10,000+ homes, Material Depot is transforming a ₹100,000 crore industry—making premium interiors faster, smarter, and more accessible than ever before.

Role Overview

As a Customer Support Executive , you will be the first point of interaction for customers—guiding them through their interior material needs, building trust, and ensuring they make the best decisions for their homes.

Location & Employment

• Location: Bangalore (On-site) -
• Employment Type & Compensation:
• Internship - 2/4 months (25,000 fixed + incentives)
• Full-time - 4.2 LPA + 1 L incentives

Key Responsibilities

• Consult clients on interior material requirements based on their project needs
• Analyze client preferences, budget, and design goals to recommend curated options
• Engage with clients via calls, WhatsApp, and emails, ensuring timely responses
• Qualify incoming leads and manage the customer lifecycle from first contact to conversion
• Collaborate with the sales team to drive visits to Experience Centres and close deals
• Maintain detailed client records in CRM for smooth follow-ups and handovers
• Upsell and cross-sell across categories (tiles, plywood, laminates, wallpapers, etc.)

Requirements

• Fluency in English (written and spoken); proficiency in Kannada, Hindi, or Telugu is a plus
• Background in Civil Engineering, Architecture, or Interior Design preferred
• Strong interpersonal and consultative communication skills
• Ability to work under a fast-paced, target-driven environment
• Basic computer proficiency (CRM tools, Google Workspace, etc.)
• Enthusiasm for design, interiors, and customer interaction

Interview Process

2–3 interview rounds with leadership

Job Types: Full-time, Internship

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Provident Fund

Work Location: In person