Customer Support Executive - Male - Kochi

Job Title: Customer Support Executive
Location: Ernakulam
Company: G8 Express
Experience Required: 1–3 years (Field Experience in Tours, Travel, or Transportation Preferred)
Employment Type: Full-Time

Job Summary:

G8 Express is looking for a proactive and customer-oriented Customer Relation Executive with experience in the tours, travel, or transportation industry. The ideal candidate will be responsible for handling client interactions, maintaining strong customer relationships, and ensuring satisfaction through regular field engagement and service support.

Key Responsibilities:

• Act as the main point of contact for customers, handling inquiries, concerns, and service requests.
• Conduct field visits to customers for feedback, follow-ups, and service updates.
• Maintain and strengthen relationships with clients in the transportation and travel segment.
• Ensure timely coordination with operations and service teams to meet customer requirements.
• Address customer complaints efficiently and ensure issues are resolved to their satisfaction.
• Maintain detailed records of interactions, visits, and feedback.
• Provide insights and suggestions for service improvements based on customer feedback.
• Promote company services and assist in upselling where applicable.

Requirements:

• Bachelor's degree in Business, Hospitality, Travel & Tourism, or a related field.
• 1–3 years of field experience in customer service, preferably in tours, travel, or transportation industries.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to travel regularly for client visits.
• Familiarity with transport logistics or travel operations is a plus.
• Proficiency in MS Office and basic CRM tools.
• Fluency in English and regional languages (preferred).

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

• Ernakulam District, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer support: 1 year (Preferred)

Work Location: In person

Expected Start Date: 11/08/2025