Customer Support Executive

Job Title: Customer Support Executive – Dubai Customer Support
Location: Mangalore
Job Type: Full-Time
Reporting to: Business Development Manager

Job Summary:

We are looking for a proactive and customer-focused Customer Support Executive to handle inbound and outbound communication with Dubai-based clients. The role involves end-to-end order handling—from design coordination to dispatch—requiring close collaboration with internal departments and external customers to ensure a smooth, timely, and professional experience.

Key Responsibilities:
1. Customer Communication and Coordination

• Communicate professionally with Dubai-based customers via phone, WhatsApp, and email.
• Understand customer requirements and assist in placing accurate orders.
• Maintain strong relationships and ensure customer satisfaction throughout the process.

2. Design Creation and Approval

• Collaborate with customers to develop custom designs that match their preferences and brand requirements.
• Present design mockups or samples for customer and vendor approval.
• Coordinate with the internal design team to make revisions based on feedback and finalize designs.

3. Order Management

• Generate and manage invoices for customer orders.
• Ensure all order details (design, quantity, fabric, print type, etc.) are correctly documented.
• Coordinate with internal teams (Design, Fabric, Production, Dispatch) to execute orders without delays.

4. Production and Delivery Follow-Up

• Track the production status of ongoing orders.
• Provide regular updates to customers regarding order progress and expected delivery dates.
• Ensure the production team meets deadlines and delivery commitments.

5. Payment and Dispatch

• Confirm payment terms and status with customers before dispatch.
• Coordinate with the accounts team to ensure timely and accurate financial processing.
• Oversee the dispatch process, ensuring packaging, courier details, and documentation meet customer expectations.

Requirements:

• Minimum qualification: PUC / Graduate.
• 1–3 years of experience in telesales, customer handling, or order coordination.
• Excellent communication skills in English (Arabic is a plus).
• Ability to multitask and manage multiple customer accounts simultaneously.
• Proficient in MS Office, basic invoicing tools, and communication apps (WhatsApp, Gmail, etc.).
• Strong organizational skills and attention to detail.

Preferred Attributes:

• Experience working with Middle Eastern clients or in the garment/apparel sector.
• Strong follow-up and problem-solving ability.
• Team player who can coordinate well across departments.

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹16,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay

Application Question(s):

• Do you have prior experience handling international clients, especially from the Middle East?
• Do you have experience using Google Sheets, MS Excel, or any ERP/order management system?

Experience:

• tele sales/ customer service : 1 year (Required)

Language:

• Malayalam (Preferred)

Work Location: In person