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Capgemini
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Customer Support Executive - International Process

Customer Support Executive - International Process

0 - 5 years

|

0 - 3 Lacs

Posted:2 days ago| Platform:

Apply

Skills Required

voice process fresher fluent english excellent communication in english us voice process international voice process international calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Make outbound calls to US-based insurance companies.
Engage customers in meaningful conversations to promote products/services or gather required information.
Achieve daily/weekly/monthly Targets and conversion targets.
Handle objections professionally and escalate complex issues when necessary.
Collaborate with team leads and quality analysts to improve call quality and performance.
Ensure compliance with company policies and US calling regulations

Preferred candidate profile

Bachelors degree or equivalent.
Excellent verbal communication and interpersonal skills.
Ability to work night shifts and adapt to US time zones.
Goal-oriented with a positive attitude and strong work ethic.

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