Customer Support Executive Inbound (PhonePe Process)

0 - 3 years

0 Lacs

Posted:1 day ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

PhonePe Inbound Voice Process

Key Roles and Responsibilities :

 

  • inbound customer calls

  • Provide accurate, valid, and complete information to customers.

  • Guide users on using the PhonePe application and assist in resolving common issues.

  • Escalate complex or unresolved queries to the concerned departments.

  • Maintain call logs and update customer records as per process requirements.

  • Follow company communication guidelines and scripts while interacting with customers.

  • Meet performance metrics including call handling time, resolution rate, and customer satisfaction scores.

 

Eligibility Criteria:

  • Education:

  • Languages Required:

  • Experience:

 

Work Schedule:

  • Working Days:

  • Shift Timings:

    • Female:

    • Male:

  • Travel Allowance:

 

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