Customer Support Executive / Game Support Specialist

We are looking for an experienced Game Support Specialist with prior experience in player/customer support. He/she will be the point of contact for the players ensuring smooth gaming experience.

Job Location: Navi Mumbai (Belapur)

Responsibilities:

• Provide prompt and effective support to players via email or any other medium and solve the issues/queries.
• Be responsible to deliver player feedback and bugs reported by players to our game teams and support them to provide solutions.
• Ensure high customer satisfaction and adhere to minimal response time.
• Setup processes and create & maintain FAQs.
• Gather player feedback and share insights with the product and design teams.

Required:

• Exp: 0-2 years in customer support (game industry experience preferred).
• Bachelor's degree in any discipline.
• Strong written and verbal communication skills.
• Familiarity with CRM or ticketing tools.
• Passion for gaming.