Customer Support Executive- Freshers

As a Customer Support Executive at our company, you will be responsible for managing a team of representatives to deliver exceptional customer service. Your role will involve handling customer complaints, providing timely solutions, ensuring adherence to SLAs, mediating between clients and the organization, and promoting value through superior customer experience. To excel in this position, you should possess excellent interpersonal and communication skills, a professional demeanor, and a track record of successful customer service management. Key Responsibilities: - Handle customer complaints, provide solutions, and offer alternatives within specified timeframes. - Follow up to ensure proper resolution of issues. - Adhere to all SLAs and company policies. - Mediate effectively between clients and the organization. - Demonstrate excellent product knowledge to enhance customer support. - Promote value by delivering outstanding customer experiences. Qualifications Required: - Bachelor's degree in administration or a related field. - 6 months to 1 year of experience as a customer support executive. - Strong interpersonal, written, and oral communication skills. - Proficiency in CRM systems and computer skills. - Understanding of customer success processes. - Patient and attentive listener with a passion for service. This is a challenging yet rewarding role where you will have the opportunity to lead a team towards providing top-notch customer support and fostering lasting relationships with our clients.,