Customer Support Executive- Freshers

As a qualified Customer Support Executive, you will be responsible for managing a team of representatives to provide exceptional customer service. Your success in this role will depend on your strong interpersonal and communication skills, along with maintaining a professional demeanor. Your ability to mentor team members and effectively communicate with customers is crucial. A successful candidate will have a proven track record in customer service and management. Key Responsibilities: - Addressing customer complaints and offering timely solutions and alternatives. - Ensuring proper resolution by following up on customer issues. - Adhering to all Service Level Agreements (SLAs). - Acting as a mediator between clients and the organization. - Demonstrating excellent product knowledge to enhance customer support. - Promoting value through superior customer experiences. Requirements: - Bachelor's degree in administration or a related field. - Minimum of 6 months to 1 year of experience as a customer support executive. - Strong interpersonal, written, and oral communication skills. - Proficiency in CRM systems and general computer skills. - Understanding of customer success processes. - Patience and active listening skills. - Passion for delivering exceptional service.,