Customer Support Executive (Female)

Senior Officer – Student Success
Location: Mumbai (Matunga West)
Work Days & Timings:

• Monday to Friday: 10:00 AM – 7:00 PM
• Saturday: 10:00 AM – 4:00 PM

Experience Required: Minimum 2 years
Salary: Negotiable, based on last drawn and interview performance

Role Overview

We are a boutique Overseas Education Consultancy specializing in personalized counselling for students aspiring to study in the UK, Ireland, Australia, the US, and Germany.

As a Senior Officer – Student Success, you will be the primary point of contact for students, ensuring they receive exceptional service and guidance throughout their study-abroad journey. The role requires excellent communication, relationship management, and organizational skills, along with a genuine passion for helping students achieve their educational goals.

Key Responsibilities

• Act as the main contact for students, addressing inquiries and guiding them through the process.
• Build and maintain strong student relationships, ensuring consistent engagement and satisfaction.
• Collaborate with team members to deliver seamless student support.
• Coordinate with partners, associates, and universities for documentation and process completion.
• Maintain accurate client records and track progress in the CRM system.
• Stay updated on industry trends and regulatory changes impacting international education.

Qualifications & Skills

• Bachelor’s degree in Business, Marketing, Commerce, or related field.
• 2+ years of full-time work experience in customer service (voice) or sales.
• Strong verbal communication skills in English and Hindi (knowledge of local languages is a plus).
• Ability to work independently, handle multiple priorities, and meet deadlines.
• Confident, proactive, empathetic, and persuasive personality.
• Passion for the education industry and student success.

Job Type: Full-time

Pay: ₹40,000.00 - ₹45,000.00 per month

Work Location: In person