Customer Support Executive (CSE)

Job Description

Job Role: Customer Support Executive Position open at: Guindy and T.Nagar (Chennai) Preferred Experience: 0 to 3 years Number of positions: 20 Start Date: 1 – 10 days Qualification: Any Degree Job Type: Full-time, Regular / Permanent Schedule: Day Shift Salary: 15,000.00 - ₹25,000.00 per month Roles & Responsibilities: Respond to customer queries via phone, email, chat, or social media in a professional and timely manner. Provide accurate information about products, services, and company policies. Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. Escalate unresolved issues to the appropriate internal teams and ensure timely follow-up. Maintain a deep understanding of company products/services to provide knowledgeable support. Gather customer feedback and share insights with the team to improve service quality. Skill Set: Excellent Communication Skills (Verbal & Written) Active Listening Problem-Solving Abilities Product/Service Knowledge Solution oriented About the Organization : Wedtree EStore Pvt Ltd is fast growing retail e-commerce company with three Business Units: (1) Prashanti Sarees – exclusive collection of sarees, (2) Wedtree Lifestyle - Indian handicrafts gifts and home décor & (3) Maatshi - exclusive range of ready mades. We work closely with Karigars/artisans in different parts of India with the intent to taking Indian made products to the world across 3 different product lines. All our 3 brands has a strong online presence (facilitating worldwide shipping) coupled with store outlets in Chennai, Hyderabad and Bangalore Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Food provided Health insurance Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Yearly bonus Work Location: In person Speak with the employer +91 99623 96546 Expected Start Date: 01/07/2025