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Jobs in Malad East, Mumbai, Maharashtra
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UNV Nexgen Exim Pvt Ltd
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Customer Support Executive (CSE)

Customer Support Executive (CSE)

UNV Nexgen Exim Pvt Ltd

1 - 2 years

0 Lacs

Malad East, Mumbai, Maharashtra

Posted:1 month ago| Platform: SimplyHired logo

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Skills Required

Customer service English 12th Pass Bachelor's degree Travel In-person Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a Customer Support Executive The ideal candidate will be responsible for delivering high-quality service to passengers by handling inquiries, resolving complaints, and ensuring a smooth travel experience across multiple channels (phone, email, chat, and in-person). Key Responsibilities: Handle incoming customer queries and complaints efficiently and professionally. Assist passengers with flight bookings, cancellations, rebooking, and schedule changes. Provide information on airline policies, baggage rules, and travel requirements. Coordinate with airport ground staff and internal teams to resolve issues quickly. Maintain accurate records of customer interactions and transactions. Manage service recovery situations (delays, missed connections, lost baggage). Adhere to quality and compliance standards as per airline guidelines. Qualifications & Skills: Bachelor's degree (preferred) 1-2 years of experience in customer service, preferably in the aviation or travel industry Strong verbal and written communication skills Proficiency in GDS Excellent interpersonal and problem-solving skills Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Work Location: In person

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Customer Support Executive (CSE)