Customer Support Executive (CSE)

Roles and Responsibilities:

• Job Description:
• To address customer issues and resolve them in a timely and efficient manner.
• Interact with customers on various channels such as phone, and email and ensure that all customer concerns are being dealt with immediately.
• Take ownership of customer issues.
• Escalate unresolved issues to the appropriate internal teams.
• Collect prompt and accurate feedback from customers.
• Provide accurate, valid and complete information using the right methods/tools.
• Keep records of customer interactions, and call data.
• Follow communication procedures, guidelines and policies.

Customer Support Executive Requirements:

• Qualification: Minimum of graduation in any field.
• Experience: 0 to 5 years.
• Language Preference: English, Hindi, Kannada and any other regional language(Tamil/Telugu) fluent in speaking.
• Willing to work on rotational & night shifts.
• Excellent interpersonal and written and oral communication skills.
• Ability to work and support the team.
• Computer proficiency.
• Knowledge of conflict resolution techniques is preferable.
• Téléphonique Étiquettes.
• Ability to multitask, prioritize, and manage time effectively.
• Work from the office.

Industry: Health Care
Location: Malleshwaram(Bangalore)

Job Types: Full-time, Permanent

Pay: ₹25,000.00 per month

Schedule:

• Day shift
• Night shift
• Rotational shift
• Weekend availability

Ability to commute/relocate:

• Malleswaram, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• We must fill this position urgently. Can you start immediately?

Experience:

• Customer support: 1 year (Preferred)

Language:

• Hindi (Preferred)
• Tamil (Preferred)
• Telugu (Preferred)
• Kannada (Preferred)

Work Location: In person