Customer Support Executive (CSE)

0 years

2 - 3 Lacs

Posted:13 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Roles and responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Address customer concerns and resolve issues in a friendly and efficient manner
  • Maintain up-to-date knowledge of the company's products and services
  • Escalate complex customer issues to the appropriate department
  • Document all interactions with customers in a clear and concise manner
  • Strive continuously to improve customer satisfaction and loyalty
  • Handle all the returns, NDR, and RTO

Requirements:

  • We are looking for a candidate with a strong command of the English language, who is highly organized and empathetic, to provide exceptional support to our customers.
  • The ideal candidate will have a passion for helping others and a proven track record in customer service
  • They should be able to communicate effectively, both verbally and in writing, and have strong attention to detail
  • A positive, empathetic & calm attitude is essential for success in this role.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

  • Provident Fund

Schedule:

  • Day shift

Work Location: In person

Speak with the employer
+91 9372397524

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The Indian Ethnic Co.
The Indian Ethnic Co.

Retail Apparel and Fashion

Mumbai

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