Customer Support Executive (CSE)

our company STEM Xpert is looking for a dynamic and persuasive Customer support Executive to join our team. The primary responsibility will be to engage with prospective students/parents via tele-calling, lead follow-ups, and converting inquiries into admissions. The ideal candidate should have excellent communication skills, a persuasive approach, and the ability to manage leads effectively.

Key Responsibilities:

1. Tele-Counselling & Customer Engagement:

• Conduct cold calls & hot calls to prospective customers / client to promote courses, programs and product.
• Explain course details, fee structures, and benefits to potential candidates.
• Address queries and objections effectively to convert leads into admissions.
• Maintain a professional and persuasive tone during calls.

2. Lead Management:

• Follow up on inquiries (walk-ins, website leads, social media inquiries).
• Track and update lead status in the CRM system.
• Prioritize leads based on interest level and ensure timely follow-ups.
• Nurture long-term leads through consistent engagement.

3. Sales & Conversion:

• Achieve weekly/monthly enrolment targets.
• Provide accurate information about courses, eligibility, and career opportunities.
• Conduct counselling sessions (over calls/virtually) to guide students.

4. Reporting & Coordination:

• Maintain records of calls, leads, and conversions.
• Provide daily/weekly reports on lead status and conversions.
• Collaborate with the marketing team to improve lead quality.

Required Skills & Qualifications:

• Education: Bachelor’s degree (any discipline).
• Experience: 1 years in tele-sales, counselling, or B2C sales (preferably in education/ed-tech).
• Excellent communication & persuasion skills (English + Regional Language).
• Strong negotiation & objection-handling abilities.
• Familiarity with CRM tools (e.g., CRM bitrix24).
• Ability to work under target-driven pressure.

Job Types: Full-time, Fresher

Pay: ₹9,589.06 - ₹21,000.00 per month

Benefits:

• Paid time off

Schedule:

• Day shift

Work Location: In person

Speak with the employer
+91 09400238480