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Customer Support Executive (CSE)

Customer Support Executive (CSE)

SpecialYou.in

2 years

1 - 3 Lacs

Delhi Delhi

Posted:2 months ago| Platform: SimplyHired logo

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Skills Required

Microsoft Excel Customer service English Bachelor's degree Organizational skills In-person Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Respond promptly to customer inquiries—both pre-sales and post-sales—via email, phone, and chat.
Resolve product or order-related issues including delays, replacements, damages, returns, and refunds.
Maintain detailed and accurate records of customer interactions and transactions.
Coordinate with internal teams (warehouse, dispatch, product team) to ensure timely issue resolution.
Track and follow up on pending customer issues until closure.
Maintain a high level of customer satisfaction by providing friendly and effective service.
Handle escalations professionally and ensure quick turnaround.
Assist with managing reviews and feedback on platforms like Amazon and Flipkart.
Prepare basic reports related to customer queries, complaints, and resolutions.
Expertise in CRM

Key Requirements

6 months - 2 years of experience in a customer support role, preferably in e-commerce or retail.
Excellent verbal and written communication skills in English and Hindi.
Strong problem-solving and organizational abilities.
Proficiency in tools like Excel, Gmail, Google Sheets, and CRM platforms.
Patience, empathy, and a customer-first mindset.
Ability to work independently and collaboratively with cross-functional teams.

Preferred Qualifications

Experience handling customer support for Amazon/Flipkart orders.
Familiarity with returns, logistics, and customer service SLAs.
Bachelor's degree in any discipline.
Fresher can also apply

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

Health insurance

Work Location: In person

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