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Customer Support Executive (CSE)

0 years

0 Lacs

India

Posted:1 day ago| Platform:

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Skills Required

support collaboration service database communication empathy

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Grievance Feedback Executive Working Location: VW5V+3JW, Kisan Bazar Vibhuti Khand, Gomti Nagar,opposite to Cinepolish, Uttar Pradesh Department: Jal Jeevan Mission Expereince: Fresher Salary: 10k to 12k About the Scheme: The Jal Jeevan Mission (JJM) is a flagship initiative by the Government of India in collaboration with state governments, aimed at providing Functional Household Tap Connection (FHTC) to every rural household. Under this mission, the Grievance Feedback Executive plays a crucial role in bridging the gap between citizens and the service delivery mechanism. Key Responsibilities: o Receive, record, and manage public grievances related to water supply issues under the Jal Jeevan Mission. o Classify, prioritize, and escalate unresolved issues to relevant officials or departments. o Ensure all complaints are responded to within the designated time frame. o Interact with beneficiaries via phone calls. o Educate villagers about the mission, their rights, and how to raise complaints. o Maintain a comprehensive complaint database and generate regular status reports. o Submit weekly/monthly grievance redressal updates to district-level authorities. Key Skills & Requirements:  Qualification: Minimum Graduate in any discipline  Tech Skills: Basic computer proficiency Behavioral Competencies:  Strong communication and interpersonal skills  Problem-solving attitude  Patience and empathy when dealing with rural citizen Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Work Location: In person Speak with the employer +91 8175967652

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