Customer Support Executive (CSE)

Seeking a proactive Customer Support Executive to handle post-sales, boost school engagement, and ensure smooth solution rollout. Strong in communication, coordination, and CRM tracking. Key Responsibilities: Act as the primary point of contact for schools after on-boarding, ensuring smooth implementation and ongoing engagement Coordinate with internal teams (sales, product, logistics, tech) to address school needs and resolve issues quickly Maintain accurate and up-to-date records of interactions, timelines, and implementation stages in the CRM system Proactively follow up with school stakeholders to gather feedback, share updates, and ensure successful usage of solutions Identify and escalate operational bottlenecks while ensuring timely resolution Track and report key metrics on school engagement, support tickets, and satisfaction levels Support training sessions or demo roll-outs in collaboration with academic teams Contribute to documentation, FAQs, and internal support processes for consistent service delivery Key Requirements: Strong written and verbal communication skills Excellent follow-up habits and ability to manage multiple priorities across timelines Comfortable using CRM tools to track interactions and update records (e.g., Zoho CRM, Hub-spot, Salesforce) Organized, deadline-driven, and capable of working in a fast-paced, multi-stakeholder environment Familiarity with Agile or Scrum-based workflows is a plus Qualifications: Bachelor’s degree in Business, Communication, Education, or a related field 1–3 years of experience in customer support, client servicing, or operations coordination Experience working in EdTech, education, or service-driven environments is a bonus Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Life insurance Paid sick time Schedule: Fixed shift Monday to Friday Experience: Customer support: 1 year (Required) Work Location: In person