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S Infinite Express Pvt. Ltd.
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Customer Support Executive (CSE)

Customer Support Executive (CSE)

S Infinite Express Pvt. Ltd.

1 years

1 - 2 Lacs

bandra west mumbai maharashtra

Posted:1 month ago| Platform: SimplyHired logo

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Skills Required

microsoft word microsoft excel microsoft outlook customer service english microsoft office bachelor's degree in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

S Infinite is Looking for Female Candidates with minimum 1 year of experience as Customer Support Executive in Logistics.
Education: Any GraduateJob Timings: 10am to 7 pm, Sunday Weekly offJob Location:Bandra WestInterview Location: Infinity Sqaure, Golani Naka, Vasai East.Salary Range: 15000/- to 20000/- (might vary based on experience)

Responsibilites:

Act as the first point of contact for customers regarding shipments, deliveries, and logistics queries.
Handle inbound and outbound calls, emails, and chats related to customer support.
Track and monitor shipments, providing timely updates to customers.
Resolve complaints and service issues effectively and professionally.
Coordinate with operations, warehouse, transporters, and partner companies to ensure seamless service.
Maintain accurate records of customer interactions, issues, and resolutions.
Assist clients with documentation requirements such as invoices, proof of delivery (POD), bills of lading, etc.
Ensure compliance with company policies, service standards, and client requirements.
Escalate unresolved issues to the concerned department for prompt resolution.
Build strong relationships with clients to enhance customer satisfaction and loyalty.

Requirements:

Minimum 1 year of experience in logistics customer support.
Strong communication skills (verbal & written).
Knowledge of logistics processes, shipment tracking, and documentation.
Proficiency in MS Office (Excel, Outlook, Word).
Ability to work under pressure and manage multiple tasks.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Internet reimbursement
Provident Fund

Work Location: In person

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Customer Support Executive (CSE)