Customer Support Executive (CSE)

S Infinite is Looking for Candidates with minimum 1 year of experience as Customer Support Executive in Logistics.
Education: Any GraduateJob Timings: 10am to 7 pm, Sunday Weekly offJob Location: Golani Naka, Vasai EastSalary Range: 15000/- to 20000/- (might vary based on experience)

Responsibilites:

• Act as the first point of contact for customers regarding shipments, deliveries, and logistics queries.
• Handle inbound and outbound calls, emails, and chats related to customer support.
• Track and monitor shipments, providing timely updates to customers.
• Resolve complaints and service issues effectively and professionally.
• Coordinate with operations, warehouse, transporters, and partner companies to ensure seamless service.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Assist clients with documentation requirements such as invoices, proof of delivery (POD), bills of lading, etc.
• Ensure compliance with company policies, service standards, and client requirements.
• Escalate unresolved issues to the concerned department for prompt resolution.
• Build strong relationships with clients to enhance customer satisfaction and loyalty.

Requirements:

• Minimum 1 year of experience in logistics customer support.
• Strong communication skills (verbal & written).
• Knowledge of logistics processes, shipment tracking, and documentation.
• Proficiency in MS Office (Excel, Outlook, Word).
• Ability to work under pressure and manage multiple tasks.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Provident Fund

Work Location: In person

Speak with the employer
+91 8956627933