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Jobs in Thiruvananthapuram, Kerala
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Labglo Technologies
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Customer Support Executive (CSE)

Customer Support Executive (CSE)

Labglo Technologies

0 years

|

0 Lacs

Thiruvananthapuram, Kerala

Posted:1 day ago| Platform: SimplyHired logo

Apply

Skills Required

Customer service Bachelor's degree Communication skills

Work Mode

Remote

Job Type

Full Time

Job Description

Responsibilities

Maintain excellent customer satisfaction and review support tickets for appropriate resolution
Serve as a point of contact for customer support and complaints
Proactively identify, investigate, and resolve recurring customer support issues
Maintain appropriate documentation and records of customer interactions
Review customer satisfaction reports to ensure customers are satisfied with the support they receive
Contribute to the development of future customer support processes
Communicate effectively with peers and managers

Requirements And Skills:

Bachelor’s degree
Excellent verbal and written communication, analytical and problem-solving skills
Strong customer service skills
Strong interest in IT
Willing to work in rotational shift

Job Types: Full-time, Fresher

Benefits:

Health insurance
Provident Fund
Work from home

Work Location: In person

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Labglo Technologies

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