Customer Support Executive (CSE)

The Customer Support Executive position at Knya, India's leading online medical apparel brand, based in Mumbai (Lower Parel), involves interacting directly with customers to address inquiries and resolve issues related to products or services. The ideal candidate for this role is someone who excels in a fast-paced environment, enjoys problem-solving, and is dedicated to providing exceptional customer service. Responsibilities include responding promptly to customer inquiries through various channels, acknowledging and resolving customer complaints, ensuring customer satisfaction, and providing professional customer support. The role also involves identifying and escalating priority issues according to company guidelines, documenting customer interactions and transactions, developing a comprehensive understanding of products and services to effectively assist customers, collaborating with other departments for timely issue resolution, striving for first-call resolution, and maintaining performance metrics. This is a full-time position with benefits including Provident Fund. The work schedule may involve day shifts and rotational shifts. Applicants are required to provide information on their current CTC. The work location is in person.,