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Jobs in Gautam Budh Nagar, Uttar Pradesh
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Innova ESI
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Customer Support Executive (CSE)

Customer Support Executive (CSE)

Innova ESI

0 years

0 Lacs

Gautam Budh Nagar, Uttar Pradesh

Posted:2 months ago| Platform: SimplyHired logo

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Skills Required

CRM software English Microsoft Office 12th Pass Bachelor's degree Computer skills In-person Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description: We are looking for a motivated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving complaints, and ensuring a high level of customer satisfaction. Key Responsibilities: Answer customer queries via phone, email, or chat in a timely and professional manner. Provide accurate information about products/services. Resolve customer issues and complaints with empathy and efficiency. Maintain customer records and update CRM systems. Follow up with customers to ensure their issues are resolved. Coordinate with internal teams (sales, technical, etc.) for issue resolution. Maintain service quality standards and adhere to company protocols. Requirements: Minimum qualification: 10+2 / Graduate in any stream. Good communication skills in [English / Hindi / Regional language]. Basic computer knowledge (MS Office, Email, CRM tools). Problem-solving skills and a customer-first attitude. Prior experience in a customer support role is an advantage. Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Health insurance Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person

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Customer Support Executive (CSE)