Customer Support Executive (CSE)

Job Title: Customer Support Executive (CSE)

Location: Rabale / Thane

Job Type: Full-Time

About the Company – Edujam LLP

Edujam LLP is a fast-growing organization focused on delivering innovative educational and technology-driven solutions. We are dedicated to providing high-quality products and services while maintaining strong relationships with our clients. At Edujam, we emphasize continuous learning, teamwork, and professional growth. Our workplace culture encourages fresh ideas, collaboration, and career development opportunities for motivated individuals. By joining our team, you will be part of a dynamic environment where your contributions directly impact both customer satisfaction and organizational success.

Job Description:

We are seeking enthusiastic and dedicated Customer Support Executives (CSEs) to join our team. The ideal candidate will be responsible for handling customer interactions, resolving issues, and ensuring a smooth experience for our clients.

Key Responsibilities:

Respond to customer inquiries in a professional and timely manner.

Provide accurate product information and assist with orders, returns, and refunds.

Record and update customer interactions in the CRM system.

Work collaboratively with other teams to resolve customer concerns.

Maintain high service standards and ensure customer satisfaction.

Shift Timings: 10:00 AM – 7:00 PM

Working Days: Monday to Saturday

Weekly Off: Sunday

Skills Required:

Strong communication skills (verbal & written).

Focused, dedicated, and customer-oriented.

Willingness to learn and adapt.

Salary & Benefits:

Internship (Freshers – CSE Interns): ₹8,000/- per month (Stipend).

Full-Time Employment (Freshers – CSE): ₹16,000/- to ₹22,000/- per month (in hand).

Job Types: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹22,000.00 per month

Benefits:

• Internet reimbursement
• Paid time off

Work Location: In person