Customer Support Executive (CSE)

As a Customer Support Specialist at our company, you will play a crucial role in ensuring customer satisfaction by providing top-notch support. Your responsibilities will include: - Responding to customer inquiries promptly and professionally via email, chat, and phone. - Troubleshooting and resolving product or service issues effectively to ensure customer needs are met. - Maintaining a deep understanding of our products and services to provide accurate information to customers. - Documenting customer interactions, issues, and resolutions in our CRM system. - Collaborating with internal teams to provide feedback and enhance the customer experience. - Proactively identifying opportunities to improve processes and enhance customer support. - Meeting or exceeding key performance metrics such as response times and customer satisfaction scores. - Assisting with onboarding and training new customers. - Staying up-to-date with company policies, promotions, and industry trends. Qualifications required for this role: - Proven experience in a customer support or related role. - Excellent written and verbal communication skills. - Strong problem-solving abilities and attention to detail. - Ability to multitask and prioritize tasks in a fast-paced environment. - Proficiency in using customer support software and CRM tools. - Empathy and a customer-first mindset. - Ability to work independently and as part of a team. - Must have the ability to achieve assigned targets. Preferred qualifications include experience in specific industries, multilingual abilities, and familiarity with troubleshooting technical issues. In addition to a competitive salary and benefits package, we offer opportunities for career growth and development in a positive and collaborative work environment. You can also enjoy flexible work arrangements and other perks such as wellness programs and team events. This is a full-time position with shift timings from 2 PM to 10 PM. Benefits include cell phone reimbursement, commuter assistance, flexible schedule, internet reimbursement, and provident fund. The job type is full-time with paid sick time available. The work location is in-person. If you are passionate about customer support and have the required qualifications, we would love to hear from you. Contact us at +91 8303125717 to discuss this exciting opportunity further.,