Customer Support Executive (CSE)

0 years

2 - 3 Lacs

Posted:3 weeks ago| Platform: SimplyHired logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

DUTIES & RESPONSIBILITIES

  • Provide timely feedbacks to customer via phone and e-mail regarding their inquires/orders etc.
  • Assist clients on order-on-line
  • Deal with orders in the back office and liaise with production dispatch and logistics
  • Manage ongoing customer relationships utilizing our CRM tools
  • Develop collaborative, positive working relationships with staff and colleagues
  • Be a primary contact for customer inquiries about our products and brand.
  • Follow up with customers for payments, reconciliation, etc. by working closely with accounts department.
  • Maintain and update complete record of samples, layouts, orders, payments etc.
  • Responsible for maintaining current business/customer and to increase business share further.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

  • Leave encashment

Work Location: In person

Speak with the employer
+91 9025520999

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