Customer Support Executive (CSE)

As a Customer Support Executive at Bridging Technologies, you will play a key role in managing customer queries and complaints with a focus on maintaining a positive, empathetic, and professional attitude towards customers. Your responsibilities will include responding promptly to customer inquiries, communicating through various channels, acknowledging and resolving complaints, and processing orders and requests. It is essential to have a strong customer orientation, excellent communication skills, and the ability to multitask effectively. In this role, you will be expected to have proven experience in customer support, exceptional phone handling skills, and the capability to adapt to different customer personalities. Managing time efficiently, collaborating with colleagues, and providing feedback on the customer service process are also crucial aspects of the job. Additionally, overseeing a team of junior customer service representatives to ensure customer satisfaction and professional support will be part of your responsibilities. Bridging Technologies, headquartered in California, USA, is a leading healthcare software and application product company that focuses on bringing innovative healthcare concepts to life. Our team is comprised of passionate individuals dedicated to creating impactful solutions for healthcare organizations. We value quality work and constantly strive to exceed expectations, rewarding dedication with recognition and benefits such as health insurance and Provident Fund. If you are a proactive individual with a minimum of 3 years of experience in international voice processes, possess a high school diploma or equivalent (college degree preferred), and have a strong desire to make a difference through technology-driven solutions, we invite you to join our dynamic team on a full-time basis. Join us in our mission to build new ideas, create innovative solutions, and contribute to making the world a better place to live in.,