2 years
2 - 3 Lacs
Posted:3 weeks ago|
Platform:
On-site
Full Time
Role Objective:
To deliver exceptional post-sales support and pre-sales assistance by managing customer
queries, verifying COD orders, ensuring smooth order fulfilment, handling returns, and
delivery issues, and converting abandoned carts into successful orders.
Responsibilities:
1. Customer Communication & Query Resolution
2. COD Order Verification - Verify all COD (Cash on Delivery) orders via phone call, SMS, or WhatsApp to reduce RTO (Return to Origin).
3. Order Management & Fulfilment Support
4. Returns, Exchanges, and Refund Handling
5. Delivery Management & Courier Escalation
6. Abandoned Cart Recovery & Conversion
7. Daily, Weekly, and Monthly Reporting
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Ability to commute/relocate:
Education:
Experience:
Language:
Work Location: In person
Brand Concepts ltd
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