Customer Support Executive

Role Objective:

To deliver exceptional post-sales support and pre-sales assistance by managing customer

queries, verifying COD orders, ensuring smooth order fulfilment, handling returns, and

delivery issues, and converting abandoned carts into successful orders.

Responsibilities:

1. Customer Communication & Query Resolution

2. COD Order Verification - Verify all COD (Cash on Delivery) orders via phone call, SMS, or WhatsApp to reduce RTO (Return to Origin).

3. Order Management & Fulfilment Support

4. Returns, Exchanges, and Refund Handling

5. Delivery Management & Courier Escalation

6. Abandoned Cart Recovery & Conversion

7. Daily, Weekly, and Monthly Reporting

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Bicholi Mardana, Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Master's (Preferred)

Experience:

• Customer support: 2 years (Required)

Language:

• English (Required)

Work Location: In person