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Customer Support Executive (Blended Process)

Customer Support Executive (Blended Process)

10 x growth accelerator

0 - 4 years

0 Lacs

noida uttar pradesh

Posted:4 days ago| Platform: Shine logo

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Skills Required

english hindi customer support voice support chat support escalation handling

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: You will be responsible for handling 80% chat and 20% voice customer support for the Hyperlocal Flipkart process in Noida. Your main tasks will include resolving queries efficiently in both English and Hindi, maintaining professionalism, accurate records, and escalating issues as needed in a fast-paced environment. Key Responsibilities: - Handle 80% chat and 20% voice customer support - Resolve queries efficiently in English & Hindi - Maintain professionalism and accurate records - Escalate issues as needed in a fast-paced environment Qualifications Required: - Education: Graduate in any discipline - Languages: Fluent in English & Hindi - Assessment: Versant-4 with a minimum score of 5 - Experience: Open to freshers and experienced candidates Additional Details: The company provides Provident Fund benefits. The work location is in person in Noida. The salary for freshers is 19,000 CTC with 15,000 in-hand, and for experienced candidates, it is 23,000 CTC with 20,000 in-hand. The shifts are rotational. If interested, you can speak with the employer at +91 6370721310.,

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Customer Support Executive (Blended Process)