Customer Support Executive

Job description for the Customer Support Executive role for BANANA CLUB:

Job Title: Customer Support Executive

Location: Lalbagh , Bengaluru

Job Type: Full-Time

Experience: 1-3 Year

SALARY : upto 3 LPA

About BANANA CLUB:

BANANA CLUB is a leading men's apparel brand known for its trendy designs and quality. We are committed to providing an exceptional customer experience and building long-lasting relationships with our customers. We are looking for a dynamic and proactive Customer Support Executive to join our team and ensure our customers receive the best service possible.

Key Responsibilities:

- Handle customer inquiries through various channels (phone, email, chat, social media) in a professional and timely manner.

- Provide accurate product information, resolve issues, and assist customers with their orders.

- Manage returns, exchanges, and complaints, ensuring customer satisfaction at all times.

- Maintain detailed records of customer interactions and transactions.

- Collaborate with the sales, marketing, and logistics teams to resolve customer issues quickly and efficiently.

- Follow up with customers to ensure resolution of their queries and measure their satisfaction.

- Stay updated on BANANA CLUB’s product range, promotions, and policies to provide informed assistance.

- Identify opportunities to improve customer service processes and suggest improvements.

Requirements:

- Proven experience in customer service, preferably in the fashion or retail sector.

- Excellent communication skills, both written and verbal.

- Strong problem-solving skills and the ability to stay calm under pressure.

- Familiarity with CRM systems and practices.

- Ability to multi-task, prioritize, and manage time effectively.

- Passion for providing top-notch customer service and representing the brand.

Job Types: Full-time, Permanent

Benefits:

• Provident Fund

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹11,888.57 - ₹29,267.68 per month

Benefits:

• Provident Fund

Work Location: In person