Customer Support Executive - B2B

As a Customer Support Executive B2B at our growing EdTech company, your role involves handling queries and providing support to schools and colleges regarding our innovative EdTech solutions. You will be responsible for building and maintaining strong professional relationships with clients, including schools, colleges, and institutions. Your tasks will also include visiting schools and colleges as part of marketing and client engagement activities, as well as assisting in onboarding and guiding institutions to use our platform effectively. Collaboration with the sales and marketing team is essential to ensure customer satisfaction and smooth service delivery. Additionally, gathering feedback from clients and sharing insights with the internal team for improvement are key aspects of your responsibilities. Qualifications required for this role include 3-5 years of relevant experience, strong interpersonal and problem-solving skills, and willingness to travel to schools and colleges for meetings and marketing purposes. You should be able to handle multiple queries and provide timely resolutions. A passion for education and technology is a plus. Join us in our mission to transform the way schools and colleges engage with digital learning solutions, providing innovative products and services that enhance the learning experience and help institutions achieve academic excellence. As a Customer Support Executive B2B at our growing EdTech company, your role involves handling queries and providing support to schools and colleges regarding our innovative EdTech solutions. You will be responsible for building and maintaining strong professional relationships with clients, including schools, colleges, and institutions. Your tasks will also include visiting schools and colleges as part of marketing and client engagement activities, as well as assisting in onboarding and guiding institutions to use our platform effectively. Collaboration with the sales and marketing team is essential to ensure customer satisfaction and smooth service delivery. Additionally, gathering feedback from clients and sharing insights with the internal team for improvement are key aspects of your responsibilities. Qualifications required for this role include 3-5 years of relevant experience, strong interpersonal and problem-solving skills, and willingness to travel to schools and colleges for meetings and marketing purposes. You should be able to handle multiple queries and provide timely resolutions. A passion for education and technology is a plus. Join us in our mission to transform the way schools and colleges engage with digital learning solutions, providing innovative products and services that enhance the learning experience and help institutions achieve academic excellence.