2 years
2 - 0 Lacs
Posted:1 week ago|
Platform:
On-site
Full Time
Key Responsibilities - Handle incoming queries via *phone, email, chat, social media* - Resolve complaints & issues fast, keeping customers happy - Provide accurate product/service info & troubleshoot - Escalate complex cases to senior team/management - Log interactions in CRM, maintain clean records - Meet SLA & satisfaction targets (CSAT, NPS, etc.) - Collaborate with other teams (product, logistics, QA) Skills - Excellent communication (verbal + written) & listening - Patient, empathetic, can stay cool under pressure - Strong problem-solving & multitasking - Basic knowledge of products/services (trainable) - Proficient in CRM tools, ticketing systems, MS Office - Ability to work in shifts & handle high volume calls Requirements - Bachelor’s degree / Diploma (any field) - 1–2+ years customer support experience (freshers okay for entry-level roles) - Language fluency (English + local language if needed) - Good typing speed & basic computer skills.
Job Type: Full-time
Pay: ₹18,760.96 - ₹30,584.00 per month
Work Location: In person
Astranova Biotech Pvt Ltd
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