Customer Support Executive

AROUND29 DIGITAL MEDIA SOLUTIONS

1 - 5 years

0 Lacs

hyderabad telangana

Posted:3 days ago| Platform: Shine logo

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Skills Required

seo social media ppc web crm tools

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a part of the team at Around29 Digital Media Solutions, you will be responsible for handling client inquiries professionally through email and chat. You will provide prompt and efficient support to address queries regarding digital campaigns, reports, and services. Collaboration with internal teams such as SEO, Social Media, PPC, and Web will be crucial to resolve client issues effectively. Key Responsibilities: - Handling client inquiries through email and chat in a professional manner - Providing prompt and efficient support to address queries about digital campaigns, reports, and services - Collaborating with internal teams (SEO, Social Media, PPC, Web) to effectively resolve client issues - Maintaining detailed logs of client interactions using CRM tools - Collecting client feedback and working with the team to identify areas for service quality improvement Qualifications Required: - Proven experience in handling client inquiries and providing support via email and chat - Strong communication skills and ability to collaborate with cross-functional teams - Familiarity with CRM tools for maintaining client interaction logs - Ability to collect and analyze client feedback for continuous service quality improvement Note: Around29 Digital Media Solutions is a rapidly growing global provider of digital services specializing in white label branding. Join us in delivering top-notch quality services that meet and exceed market standards.,

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Customer Support Executive