Customer Support Executive

0 - 2 years

1 - 2 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Requirement:

  • Minimum 0-2 year of experience in customer support or a related field.
  • Excellent communication and interpersonal skills.
  • Basic understanding of cryptocurrency concepts.
  • Strong problem-solving abilities.
  • Ability to work effectively in a fast-paced environment.
  • Experience in voice, chat or blended (voice and non-voice) customer support processes.
  • Budget: Max 250,000 INR

Role and responsibility:

  • Responding promptly and effectively to customer inquiries via email, chat, and phone calls.
  • Providing accurate and helpful information regarding Suncrypto's platform, products, and services.
  • Troubleshooting and resolving customer technical issues and account-related concerns.
  • Escalating complex issues to the appropriate internal teams when necessary.
  • Maintaining a positive and professional demeanor while interacting with customers.
  • Contributing to the development of knowledge base articles and FAQs.
  • Staying updated on the latest cryptocurrency trends and regulations.

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