Customer Support Engineer/ OPS Engineer

Pratiti Technologies

1 - 4 years

1 - 5 Lacs

Pune Maharashtra India

Posted:3 days ago| Platform: Foundit logo

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Skills Required

Customer Support Plant Onboarding Technical Support Troubleshooting field service

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Support Engineer / Operations Engineer

Roles and Responsibilities

Plant Onboarding & Configuration:
Configure new plants on to the Apollo platform.
Check all engineering files received from the customer.
Set up plant topology and configuration in Apollo.
Establish data pipeline connections between Apollo and the customer site.
Feature Activation & Validation:
Activate all product features in Apollo related to central monitoring, analytics, and CMMS (Computerized Maintenance Management System).
Validate plant onboarding checks and prepare handover files for the customer.
Create a UAT (User Acceptance Testing) report for all handed-over plants.
Customer & Technical Support:
Provide expert technical support to customers.
Troubleshoot and resolve technical issues, including potential field service support.
Work closely with the customer support manager and operations head.

Skills

Strong customer support and
technical support skills
.
Excellent
troubleshooting and field service abilities
.
Knowledge of
data integration protocols
.
Experience in the
renewable energy
or related industry is a plus.
Knowledge of
solar and wind power plant operations
.

Qualifications

A Bachelor's degree in Engineering or a renewable energy-related field.
A Bachelor's in Computer Science/Engineering is a plus.

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