Customer Support Engineer - Fresher

Job Summary:

We are looking for a proactive and customer-focused Customer Support Executive to join our team in Jamnagar. The ideal candidate should possess strong communication skills, hands-on experience with Excel and PowerPoint, and a positive attitude towards handling customer interactions. This role will involve preparing reports, collecting customer feedback, and ensuring smooth and effective communication across touchpoints.

Key Responsibilities:

● Address and resolve customer queries via phone, email, or chat in a professional manner.

● Prepare accurate and timely reports using MS Excel and PowerPoint.

● Record and follow up on customer feedback to improve service quality.

● Coordinate with internal teams to resolve issues and ensure customer satisfaction.

● Maintain clear and organized records of all customer interactions.

Requirements:

● 0 to 2 years of experience in a customer support or similar role.

● Excellent verbal and written communication skills.

● Proficiency in MS Excel (e.g., basic formulas, formatting, charts) and PowerPoint.

● Strong interpersonal and problem-solving skills.

● Ability to work effectively in a general/day shift.

● Any graduate (preferred).

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Shift:

• Rotational shift

Work Days:

• Monday to Friday
• Weekend availability

Education:

• Bachelor's (Preferred)

Experience:

• Computer hardware: 1 year (Preferred)

Location:

• Dahej, Gujarat (Preferred)

Work Location: In person