Customer Support Engineer

Job Title: Customer Support Engineer

Location: Mannargudi

Job Description:
We are seeking a proactive and friendly Customer Support Representative to assist customers with inquiries, troubleshoot issues, and ensure a positive experience. Responsibilities include handling phone, email, and chat support, providing solutions, and escalating complex issues to the relevant teams.

Key Responsibilities:

• Respond to customer inquiries via multiple channels (phone, email, chat).
• Provide timely and effective solutions to customer issues.
• Maintain detailed records of interactions and resolutions.
• Collaborate with other teams to resolve complex issues.
• Ensure customer satisfaction through excellent service.

Qualifications:

• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment.
• Previous customer service experience is a plus.

Location:Mannargudi
Job Type: Full-time

Benefits:

Health insurance
Provident Fund

Expected Start Date: 01/12/2025

Job Types: Full-time, Permanent, Fresher

Pay: From ₹10,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Internet reimbursement
• Life insurance
• Paid time off
• Provident Fund

Work Location: In person