Customer Support Coordinator

Job Description

DEAR CANDIDATE, one of a leading private bank is looking for a banking executive for their day to day operations. English - fluent , Hindi -intermediate Qualification - Any degree Experience - fresher / 1-4 yrs exp Location - karapakkam , OMR, Chennai Answer inbound calls and assist customers with their Queries/Request/Complains. · Raise Request & Complaints on behalf of the customer in the CRM tool. · Generate leads and educate customers about new products & their benefits. · Maintain and adhere to compliance guidelines · Capture problem indicators, highlight and suggest improvement · Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy · Maintain adequate knowledge levels on products, processes and systems used · Ensure sales target are met · Skills Required: o Excellent verbal communication skills o Ability to comprehend, capture as well as interpret basic customer information o Strong customer service focus o Knowledge of Banking / Credit cards preferred Skills Required: Excellent verbal communication skills Ability to comprehend, capture as well as interpret basic customer information Strong customer service focus Knowledge of Banking / Credit cards preferred Work Timings : Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be 8:00 am to 8:00 pm) Languages Required : English + Hindi (compulsory). Job Type: Permanent Pay: Up to ₹25,000.00 per month Benefits: Leave encashment Schedule: Day shift Application Question(s): Do you know hindi and english Education: Bachelor's (Required) Work Location: In person