Customer Support Coordinator (Night Shift)

Division/Department: US Support (Voice & Email) - Night Shift

Location: Vikhroli, Mumbai

Job Title: Executive / Sr. Executive

Experience: Minimum 6 months experience

Education: Any Graduate

*** NO SALES

*** NO TARGET

*** WE ARE NOT A BPO / KPO

General Description:

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Skills:

Good in communication and writing skills is mandatory

Candidate should be smart and with a pleasing voice as this is a customer support profile

Roles and Responsibilities:

Attending inbound calls from customers on the support numbers.

Maintain quality parameters and provide accurate information related to the query asked by customer.

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Replying to emails received from the customers

US process experience is mandatory

Job Types: Full-time, Permanent

Pay: ₹450,000.00 - ₹480,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person