Customer Support Associate

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Zenvyra Technologies Private Limited

2 Lacs

Bengaluru

Posted:9 hours ago

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Job Description

Customer Support Executive

Location: Near Central Silk Board, Bengaluru
Employment Type: Full-Time
Work Mode: On-site
Experience: Freshers and Experienced Candidates
Qualification: 12th Pass / Graduate
Age Limit: 18–30 Years
Languages: English (V3/V4 Communication Level) and Hindi
Shift: 24/7 Rotational Shifts

Salary Details

Freshers: ₹19,000 per month (In-hand).
Experienced Candidates: Up to ₹23,000 per month (In-hand).
Experienced candidates should have a minimum of 6 months of relevant experience.

Job Description

The position involves handling customer enquiries related to prepaid and postpaid services, assisting with service-related issues, and providing appropriate resolutions through effective communication.

Roles and Responsibilities

Handle customer enquiries related to prepaid and postpaid services.
Understand customer concerns and provide relevant information.
Assist customers with basic troubleshooting.
Provide appropriate solutions to service-related issues.
Maintain professional communication during customer interactions.
Follow established customer service procedures.

Skills and Requirements

English communication proficiency at V3/V4 level is mandatory.
Good verbal communication in Hindi.
Strong customer-handling and problem-solving skills.
Basic computer knowledge.
Ability to understand and resolve customer queries.
Comfortable working in 24/7 rotational shifts.

Additional Information

Immediate joining.
Full-time, on-site position.
Salary varies based on experience and communication assessment.

Pay: ₹19,000.00 - ₹23,000.00 per month

Work Location: In person

Skills Required

Customer Support 12th Pass Effective Communication Troubleshooting Customer Service Customer Handling Customer Queries Communication Business English Problem solving

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Job Type

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Customer Support Associate