G

Customer Support Associate

Gritty Technologies

3 years

1 - 2 Lacs

Hyderabad

Posted:9 hours ago

Apply

Job Description

We’re Hiring: Customer Support Executive (Post-Sales Team)

“Deliver smiles, solve problems, and grow with us!”

Location: Madhapur, Hyderabad

At Gritty-tech, customer support is more than resolving issues—it’s about creating meaningful experiences that make every customer feel valued. Join our team and be part of a customer-first culture!

Key Responsibilities:

  • Assist customers post-purchase via phone, email & chat
  • Build strong relationships to ensure satisfaction & retention
  • Resolve queries by collaborating with internal teams
  • Identify upselling & cross-selling opportunities
  • Maintain interaction records & performance reports
  • Meet KPIs like response time, resolution time & CSAT

What We’re Looking For:

  • Bachelor’s degree (preferred)
  • 3+ years experience
  • Excellent English communication (multi-language is a plus)
  • Familiarity with CRM, LMS & WhatsApp API tools
  • Strong problem-solving skills with a customer-first mindset
  • Ability to multitask in a fast-paced environment

Compensation & Benefits:

  • ₹18,000/month during probation (6 months)
  • ₹22,000/month post probation
  • Incentives up to ₹10,000–₹15,000/month
  • Weekly rewards & performance certificates

Work Schedule:

  • Shifts: Rotational
  • Weekly off + additional leave (as per shift allocation)

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Language:

  • English Fluently (Required)

Work Location: In person

Skills Required

Customer Support Post Sales Purchase Email & Chat Upselling Cross Selling CRM Compensation and Benefits Health Insurance Provident Fund Customer service Procurement and purchasing

Job Type

Full Time

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
G
Gritty Technologies

RecommendedJobs for You

G

Customer Support Associate

Gritty Technologies

Hyderabad

Z

Customer Support Associate

Zenvyra Technologies Private Limited

Bengaluru

U

Mumbai

E

India

S

Customer Support Associate

Sekyo Innovation Pvt. Ltd.

Delhi

S

Customer Support Associate

Sky Sea Consulting

Mumbai

Brightchamps logo

Bengaluru

Z

Mumbai

A

Mumbai