Customer Support Associate

Company: BrightCHAMPS

Job Tilte : Customer Support Associate – International Market

Location: Bangalore (Work From Office)

Working Days: 6 Days Working (Saturday & Sunday Mandatory)

Week Off: Rotational Week Offs

About the Role

BrightCHAMPS is looking for energetic and customer-focused professionals to join our

Customer Support Operations team. As a Customer Support Operations Associate– Voice

Process, you will be responsible for handling customer interactions, resolving queries

efficiently, and ensuring a seamless customer experience through inbound and outbound

voice support.

This role is ideal for candidates with excellent communication skills, problem-solving abilities, and a passion for customer satisfaction.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Resolve customer queries, complaints, and escalations with empathy and accuracy.
• Provide information regarding products, services, payments, schedules, and processes.
• Maintain high customer satisfaction and service quality standards.
• Coordinate with internal teams to ensure quick issue resolution.
• Accurately update CRM systems and maintain customer records.
• Follow company SOPs, scripts, and communication guidelines.
• Meet daily productivity, quality, and performance metrics.

Requirements

• Excellent verbal communication skills in English.
• A personal laptop which can be used for official purpose
• Strong interpersonal and customer-handling skills.
• Ability to manage difficult conversations professionally.
• Basic computer knowledge and familiarity with CRM tools.
• Ability to work in a fast-paced environment.
• Willingness to work 6 days a week including Saturdays and Sundays with rotational week offs.
• Prior experience in customer support/voice process/BPO is preferred.
• Freshers with strong communication skills can also apply.

Preferred Skills

• Active listening and problem-solving abilities.
• Strong multitasking skills.
• Positive attitude and customer-first mindset.
• Ability to work collaboratively within teams.

Why Join Us?

• Opportunity to work with one of the fastest-growing edtech companies.
• Dynamic and energetic work culture.
• Career growth and learning opportunities.
• Exposure to global customer interactions.

Pay: From ₹300,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Application Question(s):

• Do you own a laptop?
• What's your current CTC?
• What's your expected CTC?
• The office is located in HSR Layout, Sector 2, Bangalore. Are you okay with working from the office?
• It's going to be a night shift JOB (10 PM to 7 AM), is that okay with you?
• It's 6 days working with 1 day rotational week-off. Is that okay with you?

Work Location: In person