V

Customer Support Associate

Vertex Global

2 - 3 Lacs

Mumbai

Posted:17 hours ago

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Job Description

Job Title: Customer Support Executive (Voice / Chat)

Job Description:
We are hiring Customer Support Executives for leading BPO processes. Candidates will handle customer queries via calls and/or chat, ensure resolution, and deliver a high-quality customer experience.

Key Responsibilities:

  • Handle inbound/outbound calls and chat support
  • Resolve customer queries efficiently
  • Maintain service quality and communication standards
  • Follow company guidelines and processes

Eligibility Criteria:

  • HSC Freshers candidates can apply
  • Good to excellent communication skills (Versant 3–5 depending on role)

Shift Details:

  • Day shifts / Rotational shifts available
  • Fixed Sunday off / Rotational week off (depending on role)

Perks & Benefits:

  • Cab facility (for eligible shifts)
  • Performance incentives & bonuses
  • Career growth opportunities
  • Easy selection process

Interview Process:
HR → Operations → Client Round (for some roles)

Note: Immediate joiners preferred.

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Flexible schedule
  • Food provided
  • Health insurance
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

Skills Required

Customer Support BPO Customer Queries Customer Experience Inbound Outbound Chat Support Service Quality Selection Process HR Operations Health Insurance Life Insurance

Job Type

Full Time

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